Student Welfare & Wellbeing | Holmes Institute Australia

Your Wellbeing, Our Priority

At Holmes Institute, we're committed to supporting you both in and out of the classroom. Whether you need someone to talk to, help in a crisis, or support following sexual harassment or assault, you're not alone.

Our 24/7 support contacts are here for you anytime. We've also listed trusted community services you can reach out to whenever you need extra help.

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Our 24 Hour Emergency Contacts

Please call us any time you need on (03) 7002 3399.

This number is manned 24 hours a day, 7 days a week.

Alternatively below is our campus specific emergency contacts:

Campus	Campus Director	Phone Number	Address	Email
Melbourne	Mr David Mustafa	(03) 9662 2055	185 Spring St, Melbourne, VIC, 3000	dmustafa@holmes.edu.au
Sydney	Mr Rob Relton	(02) 9299 1400	91 York St, Sydney, NSW, 2000	rrelton@holmes.edu.au
Brisbane	Mr Terry Malone	(07) 3211 4188	Level 3, 126 Margaret Street, Brisbane, QLD, 4000	tmalone@holmes.edu.au
Gold Coast	Mr Bailey Eder	(07) 5592 5477	Level 2, Circle on Cavill, 3184 Surfers Paradise Blvd, Surfers Paradise, QLD, 4217	beder@holmes.edu.au

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Additional Student Welfare Resources

Below are a range of support services that may be of use during your studies at Holmes are provided below.

Melbourne Support Services

Service	Location	Number	Comments
Hospital Private	St Vincent’s Private 59 Victoria Parade Fitzroy Vic	9411 7111
Hospital Public	St Vincent’s Public 41 Victoria Parade Fitzroy Vic	9231 2211	In Australia, you’d go to hospital in emergencies (e.g. broken bones, serious injury, scheduled treatment). For non‑serious illness like flu or cold, visit a medical centre.
Doctor	Melbourne City Medical Centre 222 Exhibition St Melbourne Vic	9639 9600
Female Doctor	Women’s Health Royal Women’s Hospital 20 Flemington Rd Parkville Vic 3052	8345 2000
Dentist	Melbourne City Dental 7 Village St Docklands Vic 3008	9880 2040
Drug and Substance Abuse	Addiction Medicine Clinic 62 Gertrude Street Fitzroy Vic 3065	9231 6940	Supports drug and alcohol addiction, in collaboration with St Vincent’s Hospital.
Counselling Service	Lifeline	13 11 14	24‑Hour Telephone Counselling for mental health support.
Gambling Help	Gambler’s Help Line	1800 858 858	www.gamblinghelponline.org.au Free and confidential.
Legal Assistance	Victoria Legal Aid 350 Queen St Melbourne Vic	9269 0234	Free interpreters available. Advice on family, immigration, debt, and more.
Quit Smoking	QUIT Line	13 78 48	www.quit.org.au
Rental Assistance	Consumer Affairs	1300 558 181	www.consumer.vic.gov.au
Fair Work Rights	Fair Work Ombudsman	13 13 94	Fair Work Contact Help for Visa Holders
Child Protection and Reporting	Department of Families, Fairness and Housing (West Division Intake – metro only)	1300 664 977 AH 13 12 78
Police		000
Victorian Sexual Assault Crisis Line		1800 806 292
1800RESPECT	(Domestic & Sexual Violence Assistance)	1800 737 732

Sydney Support Services

Service	Location	Contact Number	Comments
Royal North Shore Hospital	Westborne St St Leonards NSW	(02) 9926 7111	In Australia, you’d go to hospital in emergencies. See a medical centre for non‑serious illness like flu or cold.
St Vincent’s Hospital	Victoria Street Darlinghurst	(02) 8382 1111
Medical Centres	George Street Medical Centre 308 George Street Sydney NSW 2000	9231 3211	It’s better to book an appointment to avoid waiting.
NSW Police (Rocks)	123 George Street Sydney NSW 2000	131 444	For non‑emergencies such as theft or robbery.
NSW Police School Liaison Officer	123 George Street Sydney NSW 2000	Ben Purvis 0437 886 691	Supports students with crime prevention, drug info, and safety advice.
Fire, Emergency, Ambulance	Sydney	000	Call 000 from any phone for emergencies.
Counselling Service	Life Line	13 11 14	24‑Hour Telephone Counselling for mental health support.
Gambling Help	Gambler’s Help Line	1800 858 858	www.gamblinghelponline.org.au Free and confidential.
Legal Assistance	Legal Aid	1800 228 891	Visit service
Quit Smoking	QUIT Line	13 78 48	www.quit.org.au
Rental Assistance	Consumer Affairs	13 32 20	www.fairtrading.nsw.gov.au
Fair Work Rights	Fair Work Ombudsman	13 13 94	Fair Work Contact Visa Holder Support
NSW SEXUAL VIOLENCE HELPLINE		1800 424 017
1800RESPECT	(Domestic & Sexual Violence Assistance)	1800 737 732

Brisbane Support Services

Service	Location	Contact Number	Comments
Hospital Public	Royal Brisbane Hospital Butterfield Street, Herston Qld	3636 8111	Go to hospital for emergencies; for regular illnesses like flu or allergies, visit a medical centre.
Doctor	Brisbane City CBD & Day Medical Centre 1st Floor, Albert Street City Mall, Brisbane Qld	3211 3611	Female doctors and multilingual staff available. Visit website
Dentist	Spring Hill Dental 363 Turbot Street, Brisbane Qld	3236 9298
Drug and Substance Abuse	24 Hamilton Place, Bowen Hills Qld	1300 656 800	Assists with drug and alcohol addiction support and medical assistance.
Counselling Service	Life Line	13 11 14	24‑Hour Telephone Counselling for mental health support.
Gambling Help	Gambler’s Help Line	1800 858 858	www.gamblinghelponline.org.au Free and confidential.
Legal Assistance	Legal Aid 44 Herschel Street, Brisbane Qld	1300 651 188
Quit Smoking	QUIT Line	13 18 48	www.quit.org.au
Rental Assistance	Residential Tenancies Authority 33 Herschel Street, Brisbane Qld	1300 366 311 1902 280 037	www.rta.qld.gov.au
Fair Work Rights	Fair Work Ombudsman	13 13 94	Fair Work Contact Visa Holder Support
Queensland Sexual Assault Help Line		1800 010 120
1800RESPECT	(Domestic & Sexual Violence Assistance)	1800 737 732

Gold Coast Support Services

Service	Location	Contact Number	Comments
Gold Coast University Hospital (Emergency Dept)	115-157 Queen Street Southport QLD 4215	1300 744 284	Go to hospital for emergencies. Use a medical centre for non-serious illnesses.
Chevron Renaissance Medical Centre	Chevron Renaissance Shopping Centre Shop 45 Elkhorn Ave, Surfers Paradise QLD 4217	(07) 5539 9177	Visit website
Surfers Health Medical Centre	Circle on Cavill Shop 27/3184 Surfers Paradise Blvd, Surfers Paradise QLD 4217	(07) 5592 5999	Book an appointment to minimise wait times.
Holmes Institute 24-hour emergency contact		03 7002-3399	24-hour emergency support across all campuses.
Pacific Fair Dental Surgery	Shop 325 Pacific Fair Shopping Centre Hooker Blvd, Broadbeach QLD 4218	(07) 5538 6504
Surfers Paradise Police Station	23 Orchid Ave, Surfers Paradise QLD 4217	(07) 5657 6888 or 131 444 (non-urgent)	For emergencies, call 000. Police QLD
Fire, Emergency, Ambulance	National	000	Call from any phone in Australia for emergencies.
Counselling & Crisis Support	Life Line	13 11 14	Life Line – 24-hour telephone counselling.
Mental Health Helplines	Health Direct		Health Direct
Gambling Help	Gambler’s Help Line	1800 858 858	www.gamblinghelponline.org.au Free and confidential.
Legal Assistance	Legal Aid Queensland	1300 65 11 88	Legal Aid QLD
Quit Smoking	QUIT Line	13 18 48	Visit Quit.org.au
Rental Assistance	Consumer Affairs	13 32 20	www.fairtrading.nsw.gov.au
Fair Work Advice	Fair Work Ombudsman	13 13 94	Fair Work site International student rights
Visas & Immigration	Department of Home Affairs		immi.homeaffairs.gov.au
Qld Sexual Assault Helpline		1800 010 120	QSAN Support

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Student Welfare